Q1: Distinguish between a business function and a business process. Describe how a business
process cuts across functional lines in an organization. How might a manager organize
his or her staff in terms of business processes rather than functional departments? What
benefits would there be with this type of organization? What challenges would it pose?
Q2: Think of the last time you bought a high-tech electronic item. How does the process of
buying that item cut across the store’s various functional lines? What information from
your receipt would need to be available to the business functions? Which business
functions would need that information? How could your receipt help in the process of
returning that item?